REKIS FAQ
Frequently asked questions about our technical urban trench coats:
TRENCHES
Size guide
REKIS trench coats are designed to move with you and remain comfortable, even when worn with multiple layers.
Its cut is oversized to offer good comfort, especially when cycling.
If you have any doubts, you can contact us by email: contact@rekis.fr for a personalized response.
Instructions for use
HOW DOES THE REKIS TRENCH WORK?
Performance and materials
High-performance fabric & membrane
Your trench coat is made with a recycled and recyclable 3-layer fabric incorporating the Sympatex® membrane, which is completely free of PTFE and PFAS. Each piece is tested and certified in a Sympatex® laboratory to guarantee its performance.
Certified performance
- Waterproofing : 20,000 mm (Schmerber) to withstand sustained rainfall
- Breathability : 9 RET for excellent moisture wicking during exercise
- Windproof protection : Air-tight fabric
- Enhanced waterproofing : Heat-sealed and heat-welded seams, YKK Aquaguard® zippers
Optimal visibility & safety
Integrated vest with high-visibility PVC-free reflective strips on the back and front, reflective leg warmers and a discreet band on the hood for maximum visibility in all conditions.
Design conceived for urban cycling
Adjustable storm hood and raglan sleeves for freedom of movement. The inverted pleat at the back ensures perfect cycling ergonomics. Equipped with two large pockets with snap-fastened flaps and key clips, and two internal zippered pockets. Adjustable drawcord vest and removable, deployable leg warmers.
Composition & environmental certifications
- Sympatex® 3-layer fabric made from 100% recycled polyester (r-PET) — outer fabric made in France, membrane in Germany, inner fabric in Spain
- OEKO-TEX® and BLUESIGN® certifications: free from harmful substances
- 0% fluorocarbons (PFC Free) and 0% PTFE
- Sympatex membrane in recycled polyester (20,000 Schmerber / RET: 9)
- YKK® water-repellent zippers
Traceability
Traceability & responsible manufacturing
We control every step of the manufacturing process of your trench coat, from the selection of raw materials to the final production.
Origin of materials
Our 3-layer Sympatex® fabric is made in Europe: outer fabric France, membrane developed Germany, and inner fabric Spain.
Design and development
Your trench coat is entirely designed in France, in Rennes and Claveyzon, in collaboration with Toptex Cube, a recognized specialist in technical and functional clothing.
Manufacturing
The cutting is done in France at Toptex Cube and the assembly is carried out by Toptex Cube's subsidiary in Tunisia, guaranteeing controlled, monitored and socially responsible production.
Interview
Washing
Wash your trench coat inside out at a maximum of 30°C, with the zips closed, after removing the zipped leg liners. Do not overload the machine and use a regular detergent without fabric softener or bleach.
Drying
Air dry only on a hanger. Do not tumble dry to preserve the heat-sealed seams and fabric performance.
Ironing
Do not iron. If necessary, steaming is possible without direct contact of the iron with the fabric.
PRE-ORDER
What is a pre-order?
A pre-order allows you to reserve your trench coat before it's produced. You place your order now and receive your product as soon as it's made and available.
When will I receive my trench coat?
The estimated delivery date is indicated on the product page (September 1-15, 2026) at the time of your pre-order. You will be notified by email with shipping confirmation once your order is ready.
When will I be charged?
Payment is made immediately upon validation of your pre-order.
Can I cancel my pre-order?
Yes, you can cancel your pre-order at any time before shipment by contacting us at contact@rekis.fr . You will receive a full refund within 14 days.
What happens if the minimum target is not met?
If the number of pre-orders required for production is not reached, your order will be automatically cancelled and you will receive a full refund within 14 days. You will be notified by email.
Do returns and exchanges work in the same way?
Yes, pre-orders are subject to the same conditions as our standard products:
- unworn,
- unwashed,
- undamaged,
- clean and odourless (especially free of tobacco, sweat or cooking odours),
- in their original packaging, with intact labels.
To make a return:
Any item returned without a prior return request will not be accepted.
- Email us at: contact@rekis.fr to get your return label.⚠️ Please check your spam folder in case our email ends up there.
- Use the double-banded shipping box provided, repackage your item inside and affix the return label.
- Drop off your parcel with the printed label at a post office. As proof, the customer must keep the parcel deposit receipt provided to them.
Refund
Once we receive your return, we will process the refund within 10 days.
Return shipping fees will be deducted from the refund amount. (More information on our Refund Policy).
The refund will be issued via the same payment method used for the purchase.
ORDER
Payment
We accept bank cards (Visa, Mastercard, American Express) and PayPal. All your transactions are encrypted and secure. REKIS never has access to your bank details. You will receive a confirmation email immediately after your payment has been validated.
Shipping
Your order is prepared and shipped upon payment confirmation.
-
Metropolitan France (free delivery): 2 to 4 business days
-
European Union: 3 to 5 business days
All orders are shipped via Colissimo with signature required delivery.
Follow up
As soon as your package is shipped, you will receive an email with your tracking number to track your order in real time until delivery.
RETURNS & EXCHANGES
Deadline
You have 14 days from the date of receipt of your order to return your trench coat if it does not suit you.
Return conditions
To be accepted, your trench coat must be returned unworn, unwashed, undamaged, clean and odorless, with all tags intact and in its original packaging.
Return shipping costs
Return shipping costs are the responsibility of the Customer, unless explicitly stated otherwise on the Website at the time of purchase.
How to proceed?
Any item returned without a prior return request will not be accepted.
Write to us at: contact@rekis.fr to get your return label.
⚠️ Remember to check your spam folder in case our email ends up there.
Use the double-taped shipping box provided, repackage your item inside, and attach the return label.
Drop off your package with the printed label at a post office. As proof, the customer must keep the parcel deposit receipt that will be given to them.
After receiving and inspecting the product, we will inform you of the acceptance or refusal of the refund.
Exchange
We do not offer direct exchanges. To change the size or model, return your item and then place a new order (subject to availability).
Refund
As soon as we receive your return, we will process the refund within 10 days.
Return shipping fees will be deducted from the refunded amount. (see our Refund Policies).
The refund will be issued using the same payment method used for the original purchase.